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AI POWERED CRM
Zameen CRM
AI-Powered Recovery Operations

Recovery Team Task Management & Collection Management

Automate recovery tasks, engage customers on time, reduce delinquencies and maximize collections with intelligent workflows, call center integration and AI.

Higher Recovery Rate
Lower Delinquency
Better Cash Flow
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Recovery Command Center This Month A

Outstanding Receivables

PKR 2.4B 12% vs last month

Overdue Accounts

4,580 8% vs last month

High Risk Customers

218 15% vs last month

Recovery Rate

94% 6% vs last month
Recovery Trend (This Month)
PKR 80M60M40M20M0
Week 1Week 2Week 3Week 4Week 5
Recovery by Status
Current18,540 (62%)
Due Soon2,145 (14%)
Overdue845 (6%)
High Risk218 (4%)
Defaulters82 (1%)

Tasks Today

83520%

Calls Made Today

2,45018%

Robo Calls Sent

8,25025%

Promise To Pay

64010%

Escalated Cases

125%

Powerful Recovery Capabilities

Automated Recovery Tasks
Upcoming Payment Reminders
Rule Engine Workflows
Recovery Cases
Follow-up Scheduling
Delinquency Tracking
Escalations & Alerts
Call Center Integration
Robo Calls & SMS
Agent Wise Collections
Audit Logs & Activity Trails

Rule-Based Recovery Engine

Create unlimited rules to automate tasks, follow-ups and reminders based on flexible conditions.

Unlimited Rules & Conditions
Auto task creation for every scenario
Trigger actions based on due dates
Customer segmentation & risk scoring
Automated notifications & escalations
Example Rule
If Installment Due in 7 Days Send Reminder (SMS/Email)
If Installment Overdue 15 Days Create Recovery Task
If Overdue 30 Days Assign to Recovery Officer
If Overdue 60 Days Escalate to Manager ↓

Recovery Activity Flow

Identify Overdue
Create Task
Assign Agent / Call Center
Follow-up & Negotiate
Collection Received
Case Closed
Avg. Resolution Time 18 Days
Promise To Pay Rate 28%
Collection Success Rate 94%
Reopen Rate 6%

Call Center & Communication

Call Center Integration

Auto dialer, click-to-call & campaign management

Call Recording

Record & monitor calls for quality & compliance

Robo Calls

Automated voice calls for payment reminders

SMS Reminders

Smart SMS for upcoming & overdue payments

WhatsApp Integration

Send reminders, statements & notices easily

Call Center Dashboard

Calls Today

2,450

Connected Calls

1,580

Promise To Pay

640

Follow-ups

325

Collections Today

PKR 18.5M

Agents Online

32
Top Performing Agents Overdue Entries
1 AR Ali Raza PKR 2.85M 94%
2 FA Farhan Ahmed PKR 2.15M 91%
3 IK Imran Khan PKR 1.98M 89%

Delinquency Aging Analysis

PKR2.4B
0 - 30 DaysPKR 850M (35%)
31 - 60 DaysPKR 650M (27%)
61 - 90 DaysPKR 450M (19%)
90 - 180 DaysPKR 300M (12%)
180+ DaysPKR 150M (7%)

High Risk Customers

CustomerOverdueDaysRisk Score
1Naveed AhmedPKR 245,0004292%
2M. UsmanPKR 187,5003589%
3Saad KhanPKR 165,0003887%
4Ahmed RazaPKR 148,0003186%
5Kamran AliPKR 125,0002882%
View All High Risk

Recovery Performance Analytics

Collections (PKR) Recovery Rate (%)
80M60M40M20M0
JanFebMarApr MayJunJulAug
100%75%50%25%0%

Project Wise Recovery

ProjectOutstandingCollection This MonthRecovery Rate
Green ValleyPKR 650MPKR 185M95%
Capital HeightsPKR 580MPKR 145M94%
Smart CityPKR 480MPKR 110M92%
Royal EnclavePKR 360MPKR 85M90%
Commercial SquarePKR 320MPKR 60M88%
View All Projects

Recovery Cases by Status

Total 8,450
Open 1,245 (15%)
In Progress 2,450 (29%)
Promise to Pay 1,680 (20%)
Resolved 3,075 (36%)

Why ZameenCRM?

  • Automated tasks & reminders
  • Reduce delinquency & defaults
  • Improve cash flow & recovery rate
  • 360° customer & account view
  • AI-powered insights & forecasting

AI Recovery Assistant

Show overdue accounts above PKR 500K
Which customers are likely to default?
Forecast collections next 3 months
Show promises to pay for this week
Generate recovery performance report

Recover More. Grow Faster.

Automate recovery operations, engage customers on time, and maximize collections with ZameenCRM Recovery Team Task Management.

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