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Complaint & Services Management
Turn Every Complaint
Turn Every Complaint
Into a Happy Customer
Centralize complaints, service requests, technician management, escalations, and resolutions in one intelligent platform to deliver faster service and higher customer satisfaction.
Multi-Channel Intake
Auto Assignment
SLA & Escalation Management
Real-time Tracking
AI Service Assistant
All Projects ▾
May 16 - May 22, 2026
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Open Complaints
486
↑ 12% vs last week
Resolved Today
245
↑ 18% vs yesterday
Active Technicians
185
On Field: 132
SLA Compliance
97%
↑ 3% vs last week
Complaints by Status
Open: 486 (41%)
In Progress: 312 (25%)
Pending Approval: 120 (10%)
Resolved: 628 (20%)
Closed: 250 (4%)
Complaints by Category
Maintenance
352
Transfer/NOC
198
Billing
112
Documentation
86
General
68
Recent Complaints
Water Leakage
Tower A, Flat 302
Electricity Issue
Block B, Street 12
NOC Request
Plot #245, Block C
Transfer Request
File #5487
Register Complaints
Create complaints from app, portal, call center, email, walk-in or social media.
Auto Assignment
Automatically assign to the right department and technicians.
Track in Real-time
Track request status, progress, technician location and resolution timeline.
Resolve Faster
Ensure timely resolution with escalations, approvals and SLA monitoring.
Happy Customers
Collect feedback and measure satisfaction to improve service quality.
Customer Mobile App
Services at Your
Services at Your
Fingertips
Customers can register complaints, track status, upload documents, make payments and receive updates from anywhere.
9:41
5G
Dashboard
Hello, Ahmed Ali
Green Valley Housing Society
Open Complaints
4
In Progress
2
Resolved
18
Service Requests
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Requests
Pay
Profile
9:41
5G
New Complaint
Select Category
🛠 Maintenance
›
💡 Electricity Issue
›
🚰 Plumbing
›
🛡 Security
›
🧹 Cleanliness
›
Next
9:41
5G
My Complaints
CMS-12458
In Progress
Water Leakage
Assigned To: Ali Raza
12 May, 2026
12 May, 2026
CMS-12457
Open
Electricity Issue
12 May, 2026
CMS-12456
Pending
NOC Request
11 May, 2026
Home
Requests
Pay
Profile
9:41
5G
Complaint Details
CMS-12458
Water Leakage
Progress
70%
Complaint Registered
12 May, 10:30 AM
Assigned to Technician
12 May, 11:15 AM
Work In Progress
12 May, 01:30 PM
Add Feedback
9:41
5G
Feedback
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Operational Excellence Across Your Organization
Multi-Channel Intake
Capture complaints from multiple channels in one platform.
Smart Workflows
Auto-create jobs, split into tasks and route to the right teams.
Technician Management
Manage field teams with GPS tracking and mobile apps.
Escalation Matrix
Configure escalation rules to ensure timely resolutions.
Real-time Analytics
Monitor performance, SLA, and customer satisfaction.
Customer Feedback
Collect feedback and improve service continuously.
Service Analytics
Complaints Trend
Open
Resolved
16 May
17 May
18 May
19 May
20 May
21 May
22 May
Top Complaint Categories
Maintenance
42%
Transfer/NOC
24%
Billing
15%
Documentation
10%
Others
9%
Technician Performance
132 Completed
116 Completed
96 Completed
84 Completed
AI Service Assistant
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